Refund policy

Refunds and changes

Last updated 13 October 2026.

Before you pay

Every book is made just for you, so we ask you to approve your proof before you pay. You can ask for changes up to twice. If, after two rounds of changes, you are still not happy with your proof, you do not pay anything. You can stop at any time before you approve your proof, and it costs you nothing.

After you have approved your proof and paid

Approving your proof is final. Because the book is made to your approval, we cannot offer a refund if you change your mind afterwards. For consumers in the EU, this is because the 14-day right to cancel a distance sale does not apply to goods made to your specifications (article L221-28 of the French Consumer Code). The proof, and paying only after you approve it, are there so that you are never caught out.

If something is wrong with your book

If your book arrives damaged, misprinted, or does not match the proof you approved, tell us within 14 days of delivery and we will reprint it or refund you, whichever you prefer. Write to hello@mattandmilly.com, with a photo if you can. If your book is lost in the post, tell us and we will send a new one or refund you.

How refunds are paid

We refund to the original payment method, within 14 days of agreeing the refund with you.

Your legal rights

This does not affect your legal rights as a consumer, including the legal guarantee of conformity.